On January 17, 2025, it was announced by the Federal Trade Commission (FTC) that Cognosphere (who does business in the US as HoYoverse) had agreed to a $20 million settlement for selling loot boxes to children and collecting their personal data without parental consent in Genshin Impact. According to the FTC, Cognosphere had "deceived children and other users about the real costs of in-game transactions" by requiring them to buy virtual money in the game and subsequently collected their personal information in direct violation of the Children's Online Privacy Protection Act (COPPA). Terms of the settlement include the company not being allowed to sell loot boxes to children, requirements to disclose the loot box odds, and deleting all the personal information of users under the age of 13.