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In May 2024, the Netherlands Authority for Consumers and Markets (ACM) fined Epic Games €1,125,000 for using "unfair commercial practices" aimed at children in Fortnite. The investigation found that Epic Games "exploited [the] vulnerabilities" of children through design choices in the game's Item Shop. Examples include the use of demanding phrases like "get it now" or "buy now" on certain advertisements, which the ACM deemed an "illegal aggressive commercial practice", as well as countdown timers that were used on some ads for items still available in the shop after the countdown ended, exploiting a fear of missing out by making items that were still available for sale falsely seem scarce. Epic Games immediately made changes to the game in response to this report, including removing countdown timers worldwide and adding time indicators for shop refreshes and item removal dates. As of May 24, 2024, players under 18 years of age in the Netherlands can only see items available for 48 hours or more in the store. However, the company still planned to appeal the decision, claiming that the ACM's findings contain factual errors about how Fortnite and the Item Shop operate.
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